Privacy policy
Introduction
AHK&CO (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and applicable Free Zone regulations (DIFC, ADGM). This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, or staff.
By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
- Personal Identification Data: Name, email, phone number, nationality, passport/Emirates ID copies.
- Business Information: Trade licence details, shareholder information, UBO data, company documents.
- Financial Information: Bank account details (only where legally required for compliance).
- Usage Data: Website analytics, cookies, IP addresses, device identifiers.
How We Use Your Data
- To provide business setup, PRO, visa, tax, and consultancy services.
- To comply with UAE government requirements (DED, Free Zones, FTA, Immigration).
- To communicate updates, compliance alerts, or changes to services.
- For billing, payments, and accounting.
Data sharing with third parties
We do not sell personal data. However, personal information may be shared with trusted third parties strictly for operational and business purposes, including:
- CRM and lead management systems
- Website hosting and technical service providers
- Legal or regulatory authorities where required by law
All third parties are required to handle personal data securely and in accordance with applicable data protection standards.
Data Retention & Security
- Data is stored securely on UAE-based or GDPR-compliant servers.
- Retention period is minimum 5 years, as required by UAE Commercial Companies Law.
- Access is limited to authorised employees under confidentiality agreements.
Your Rights
Under UAE law, you may:
- Request access to your data.
- Ask for correction or deletion of inaccurate data (unless required for compliance).
- Withdraw consent for marketing communications.
- Lodge a complaint with the UAE Data Office if rights are infringed.
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Updates to Privacy Policy
We may update this policy from time to time. Changes will be published on our website and effective immediately upon posting.